Right of Withdrawal

Purchases made on our site, are protected by Legislative Decree D.Lgs. 206/2005, which provides the possibility of the consumer to exercise his right of withdrawal. The consumer may exercise the right of withdrawal within 15 calendar days from the receipt of the goods. The right of withdrawal shall be exercised by sending, within the period of a written communication by sending an e-mail to the address assistenza@nanan.it.

This notification shall contain the codes of the products you are returning, (in the case of defects advice to attach the photo as well) , as well as directions on your bank details since the mode of repayment will be made by bank transfer.

Products that have manufacturing defects or breakages will be replaced within 15 working days, subject to availability product, or refunded.The collection and the redelivery of the same will be totally to our load. Product fragments such as wood and furniture (beds, cradles, wardrobes, baby bath and chest of drawers) can only be returned within the original packaging with the protections and never been used or assembled (article mounting can lead to wear and the impossibility of withdrawal).

Products which do not have defects but are mere object of rethinking will have to be returned by the consumer, intact, in their packaging complete ofoverheating labelling. We will not be liable for any damage that the articles of the rethinking should undergo during transport (by the customer to our seat), therefore we advise you, in the event that you want to benefit from the right of withdrawal, to ship insured.

Attention: Personalized products, as they receive a silk-screen or an embroidery with a specific name requested by the customer, cannot be subject to a right of withdrawal.

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